Question 1

What is The Pup Pantry?

Accepted Answer

The Pup Pantry is the online store of Mucky Pups Hub, a professional dog grooming business in Selby, UK, owned by Leanne with over 10 years of experience. We offer natural, high-quality dog treats and accessories, like perfumes, to keep your pups happy and healthy.

Question 2

Where are you located, and what are your opening hours?

Accepted Answer

Our physical location is:
60 Gowthorpe,
Selby, 
North Yorkshire, 
YO8 4ET, 
UK.

We're open:
Monday: 9:30am - 6:00pm
Tuesday: 9:30am - 4:00pm
Wednesday: 9:30am - 6:00pm
Thursday: 9:30am - 5:00pm
Friday: 9:30am - 5:30pm
Saturday: 9:00am - 3:00pm
Sunday: Closed.

For online orders, we're available 24/7 via the website.

Question 3

How can I contact you?

Accepted Answer

Call us via our number on the website for inquiries. We're based in Selby, UK, —feel free to also reach out through email for personalized help with products or grooming recommendations.

Question 4

What products do you sell?

Accepted Answer

We specialize in natural dog treats (like lamb trotters, fish skin braids, and puffed pig snouts) and dog perfumes from The Pawfume Shop (fun scents like "She's a Dog in a Million" or "Opuppium Noir"). All treats are 100% natural, air-dried, and free from additives, while perfumes are pet-safe, cruelty-free, and eco-friendly with ingredients like chamomile extract.

Question 5

Are your products safe for my dog?

Accepted Answer

Yes, our treats are made from single-ingredient natural sources (e.g., 100% lamb for trotters) and are grain-free, gluten-free, with no artificial additives. They're suitable for most dogs over 12 weeks old, but always supervise chewing as bones can splinter. Perfumes are paraben-free, sulphate-free, and gentle on skin—avoid eyes, mouth, and sensitive areas, and patch test if needed. Consult your vet for dogs with allergies or health issues.

Question 6

What are the ingredients in your products?

Accepted Answer

Treats are typically 100% natural animal-based (e.g., lamb, fish, or pork) with high protein content (around 46-47%). Perfumes use pet-safe formulas with natural extracts like chamomile for soothing. Full details are on each product page—e.g., no fillers or preservatives in treats.

Question 7

How do I use your dog perfumes?

Accepted Answer

Shake well, then lightly mist onto your dog's dry coat from a distance, focusing on the body. Avoid the face, eyes, nose, mouth, and genitals. It's great for post-bath freshness and lasts 2-3 days.

Question 8

Do you ship internationally, and what are the costs?

Accepted Answer

No. We ship within the UK via Royal Mail. Standard shipping is £5.99 for orders under 1kg and £10.99 for orders over 1kg. Delivery takes 3-5 business days.

For local delivery £3.99.

Collection from the store is free.

Question 9

What is your return policy?

Accepted Answer

Unopened items can be returned within 14 days for a full refund, minus shipping costs. Contact us via the form to arrange. Treats and opened perfumes are non-returnable for hygiene reasons.

Question 10

Do you offer grooming services?

Accepted Answer

As part of Mucky Pups Hub, yes! We provide professional grooming in Selby with personalized care.

Question 11

How do I place an order?

Accepted Answer

Browse our categories (Dog Treats, Dog Accessories, or All Products), add items to your cart, and check out securely. We accept major payment methods.

FAQ

Frequently asked questions